7 Fitness Gym Pilihan di Seremban

I don’t know about you, but I’m a person who’s quite particular about after workouts shower. So imagine this dullard shower ? head lying on the floor sometimes and hang lifeless on this hook only for you to shower miserably.

And when you feedback to their WhatsApp/Email/Facebook messenger, this is what you get, a patronising bot reply!

“*Cobrabot?*
We apologize for any frustration or inconvenience caused by the ongoing issue with the shower holders. We understand your frustration, and we apologize for not being able to fix the issue in a timely manner.

Your feedback is valuable to us, and we appreciate your patience thus far. We assure you that we are committed to resolving the problem and providing a satisfactory solution for all our members. We will take your feedback into serious consideration and work diligently to address the issue promptly.

If you feel that you would like to explore other avenues for complaints, we understand and respect your decision. We are here to listen and make improvements based on your feedback. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. Thank you for bringing this matter to our attention.”

And I’ve waited for a month for any humanely possible reply, to no avail. Yes, I understand my RM70 maybe minuscule to your big business. But having to wait for a month and no response to this feedback is just too much. I even asked for the contact number for the boss at the front desk, but the worker was simply afraid to give out the contact.

If you’re planning to just do workout in a bare minimum gym, sometimes crowded by a group of people at free weight and need to wait out for your routine, and don’t mind NOT SHOWERING after workouts, or don’t mind holding the shower head yourself, or don’t mind being ignored by the management, be my guest.

Oh, and for cancellation, you need to tell them 30 DAYS IN ADVANCE, otherwise you pay until then.

And their website also problematic. When you want to change your credit card for payment earlier than your renewal dates, they simply charged you earlier and forfeit the days you’ve have paid before. VERY FRUSTRATING.

And when I tried to use my card at Senawang and Paroi branch, IT DID NOT WORKED and it need the worker to activate it.

Also, the Paroi branch shower has very low pressure that the water coming out from the shower head has poor flow than any of our piss.

So yeah. I’ve done my due diligence by trying to feedback to the relevant channel but they seems to not care at all.

PS
Slightly after 21 hours after this review has been published, the manager, Mr J called me up not to remedy the issue, but to continue patronise me in a very rude manner. Just because I had posted up this review, he had been very upset and asked me what have I done to rectify the situation (of which I had explained enough, as illustrated above ?). And to further mock me, he said, I quote “where can you find all access 24 hour gym with RM70?” Well, that’s exactly why I chose your gym at the first place ain’t it? And if y you can’t deliver your service, you come and shoot your customers for being sissy over nitty gritty stuff? That just ain’t professional. Also, I quote “I have so many stuff to do, I already bought the thing, you can’t expect me to do everything so soon”. Well, I had exhausted all available feedback avenue. Had I heard this earlier from you personally, I would have refrain from posting such review. Instead, you bashed me through phone and said don’t want me as a customer anymore. ?