Jaka
Recently i was around the corner so i went back just to check in the status and ready to just get a refund or the replacement or buy something with whatever it was worth. Turned out, although they still had my number on records in front of me, they treated me like i was a scam over what?! Like rm40? just because they couldnt identify my receipt in their system. He said yeah there are people who would scam them and waste time over this amount, in fact ask me whole lots of questions why i didnt do this and do that, rather that considering why they themselves didnt prevent the problem or do their part to keep records or contact me earlier, or had the right quality stuff replace it the few times i went back
The money isnt the problem at all, it was having an unprofessional manager that has no sense of customer service or even common sense on how to deal with it promptly and make a judgement call on the best way to move forward. He raised his voice and spoke in an accusing tone and pointed responsibility back to previous staff. Replacing the film is probably costing them only a few bucks although retail is rm40, and a happy customer would feel safe to keep coming back. Obviously didnt know how to do the math about why he should have dealt with it differently. Finally he was willing replace it disgruntledly telling me how it is normal to think that people would cheat these kinda thing although they had a record but no receipt. Immediately, i kept my phone away and left instead of letting him replace it. He left such a bad taste that I really dont encourage any consumers to buy stuff from them. Instead i went next door to their competitor instead to shop for a gadget that i initially wanted to buy from their shop that cost more than rm40..and that shop was friendly and unsurprisingly full of people, compared to GadgetPro SS2. It tells so much why.. Poor leadership and management.