Lotus’s Wangsa Walk
- Address: Unit No G-41, Ground Floor Wangsa Walk Mall, Wangsa Avenue, No 9, Jalan Wangsa Perdana 1, Bandar Wangsa Maju, 53300 Kuala Lumpur, Malaysia
- Map: Click here
- Rating: 4.2 (1069)
- Phone: +60 3-8213 0921
- Website:
- Opening hours:
Monday: 10:00 AM – 10:00 PMTuesday: 10:00 AM – 10:00 PMWednesday: 10:00 AM – 10:00 PMThursday: 10:00 AM – 10:00 PMFriday: 10:00 AM – 10:00 PMSaturday: 10:00 AM – 10:00 PMSunday: 10:00 AM – 10:00 PM - Reviews:
2 months agoHorrible. Just save your time, money and go elsewhere. Ordering with Grab Mart is convenient for me. All I have to do is order and collect my item at the nearest supermarket after work on the way home. I’ve ordered a few times for collections at Lotus’s Wangsa Walk because it has the range of milk I prefer. However, there’s always an incident. The first, Lotus’s employee provide me with milk that was about to expire in a few days. If it was 1 bottle that’s fine but I ordered 5. Second incident, Lotus’s provided me with a carton milk instead of a bottled milk that I ordered because it was out of stock and they informed “it’s just the same”. It’s not. The third incident is when Lotus’s is out of stock of fresh milk but did not update in the app. I ordered 1 bottle of fresh milk and 4 lactose free.So I had to wait 20 mins just for the processing of cancellation in the app. Received a notification that the order was ready. Came to collect my order that was available just to find out that they didn’t know about any notification about ordered ready and by the time I arrive the 4 bottles of milk was now OUT OF STOCK! A waste of my time. And if you even think of ordering Lotus online to be delivered to your home expect half of the items in your list to be out of stock, another half that was suppose to arrive to be out of stock as well and expect the driver to me late and hour or two then scheduled time.5 months ago28 Jul 2023 I forgot how unpleasant this place is and stepped in to buy something. It feels l ilke Lotus is deliberately pissing off customers. Only one out of four self service counters opened. And the payment flow ie as in my earlier suggestions, is designed to make it difficult for people to pay.25 Dec 2022 update- please ensure both payment counters are open during peak hours. Also pls make sure all self service counters are working. One or two self service counters have been out of service for years. I beg to differ that the staff are courteous; they are however, selectively courteous in certain circumstances maybe.
Old suggestions that Lotus’s doesnt care: 1. This plastic mini shelve, which for internal use, should not be installed strewn across the counter. It prevents the customer from having a proper landing area for goods payment. This also increases the customer’s scanning cycle time. Think from the customer’s perspective please, and remove this plastic away. 2. Cleanliness of self service checkout area- staff should keep an eye on this- sometimes the area looks like a dump- wet, rubbish around. Cleanliness should be a priority too, for customers who like a cleaner place to buy things.
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5 Replies to 7 Supermarket Pilihan di Wangsa Maju
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- Temukan 5 Tomyam Terbaik di Kuala Lumpur
This place is good. And the nearest mini market
Very bad! This is the 3rd time I have come, the price of the item is always not the same as the price of the item when it is scanned at the payment counter. Not 1 item but all the items I bought. When I asked why the price was different, he said “I don’t know that price”?! As a customer, your staff should treat me well. Don’t answer I don’t know. That’s not the answer I want! I already gave the debit payment receipt, but the original receipt from the store to refer to the price of the item was not given! If you think your staff is not interested in working, stop working! I’m not even sorry. I don’t care if it’s your staff’s fault that they’re not careful about this, at least I’m sorry about the price of everything I want to buy is not the same as the price tag on your gondola. I hope the employer takes this matter seriously. When things like this always happen, I as a customer will be too lazy to come to your store next time. The question is why do I want to be angry that the price is not the same? Each individual who comes has a different pocket (money). Some people bring a lot of money and some people bring more money but considering the budget of the price they want to buy. I say this because I used to work in retail. What kind of service have I been through? So there is no reason for you to blame the customer.
Very bad service. I don’t know the counter man’s name but he is not Malaysian. Very late for work. This is my first and last time here
This guy always talking on the phone and very rude
The company should do something about it
Very unpleasant and worst service ever
I would give (- 100 star)
If I could
If you are here for good service or pleasant conversation, this is not the place for it. This place is when you need stuff on the very last minute, like some school project to be submitted tomorrow, and it’s 11:30 pm at night. You come here just because it is OPEN.