Ken Freestone-Swallow
3 months ago
1/2 Day Wat Phou Tour & Full Day Bolaven Plateau Tour

So promoted tour includes 3 hours at Wat Phou, water, lunch by the Mekong after in a relaxing restaurant with panoramic views of the river. Then time to explore Champasack on your own for 40 minutes before returning to hotel around 2:20. What we got was time at Wat Phou, No water, on drive back 2 brief stops at riverside parks/areas and drive back to hotel arriving 1:15. So no peaceful lunch or time to explore the town.

NOT the advertised itinerary and not worth the money charged. If this is what is supposed to be provided it should be what actually happens.

The previous day we had taken the full day Bolaven Plateau tour. On completion we were somewhat satisfied but after the tour today we re-read the descriptions for the tours to see the many discrepancies. Advertised was lunch served in restaurant by the second waterfall stop. What we got was a stop at a roadside restaurant for a local soup. This was a far less charming location and a far cheaper option for the driver to provide so he could pocket the difference between a tourist by the waterfall place to a local on the side of the road place. There was to be a third waterfall later in the day and we were discouraged from going to it by our driver and a co-worker who had been picked up along the way who was getting a ride back to Pakse. As a result we ending our tour early by 1 hour and 15 minutes from the advertised itinerary. So my thoughts on the first tour dropped closer to the second day. Not impressed by the service or lack there of that was provided for the money charged.

Josh B✭✭✭✭✭
9 months ago
As far as the travel agent goes, everything went smoothly and to plan, great service. We booked a VIP sleeper night bus from Pakse to Vientiane, The price included hotel pickup (its only a 2-3 minute walk anyway), we were collected on time. The ticket was exchanged by the driver for us at the bus terminal, it was an easy process and he showed us the correct bus to board too.

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