Jaka
While sorting typically concludes within hours, occasional delays of up to a day can occur, especially during high parcel volumes, such as during promotions.
Suggestions for Stalled Deliveries
According to @ShopeeMY Twitter CS, if your package is in the sorting queue at PHG Sorting Center, it’s advisable to wait until the expected delivery date. If the package exceeds this date, consider extending the guarantee period and contacting Customer Service via Live Chat with your tracking or order number.
Dealing with Damaged or Missing Packages
For packages still in transit and in good condition, it’s best to wait at home and extend the guarantee period. However, if the package is lost or delayed, initiate a refund request promptly. Refunds are typically credited to ShopeePay within 3 x 24 hours.
| Company | Contact Details |
| Shopee Customer Service | help@support.shopee.com.my |
| SPX Customer Service Phone | +603-2777-9222 |
Check Out: JHB Sorting Centre Shopee Express: Detailed Address
While the precise location of the PHG Sorting Center remains undisclosed, we hope this information helps address concerns about packages stuck at the center. Continue to monitor Shopee Express SPX’s official website for the latest updates.
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