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5 Replies to Terokai Pilihan Fast Food Terbaik di Jurong East
McDonald’s is as standard as it gets. This branch is particularly nice because of its setup and location.
The Latte from the in shop McCafe barista was surprisingly good ! Even better than some Starbucks or Coffee beans.
Filipino manager guy is polite. Considerably clean and swift fast food outlet with the mass numbers of customers they had to serve. No such thing as off-peak, always plenty of people.
Today I am quite upset about the quality of the food. The corn forget to give the butter and spoon . The lasi lemak burger the meat is very dry and tough .
Subject: A Highly Disappointing Visit – Rude Staff and Serious Hygiene Concerns
I recently visited the McDonald’s branch located at JEM around 3 pm today, to enjoy some ice cream. Unfortunately, my experience was far from satisfactory, and I feel compelled to leave a 1-star review due to the discourteous behavior of the staff and alarming hygiene issues.
Upon our arrival, my party and I patiently waited for approximately 10 minutes at the main counter, expecting to collect our ice cream. To our surprise, we were informed that we needed to proceed to the dessert counter located at the side entrance to receive our order because the machine was out of order. We complied, but upon reaching the dessert counter, we encountered yet another issue – there was no staff present to assist us. This left us waiting for an additional 5 minutes with no service in sight.
Finally, a staff member named Julaini arrived at the dessert counter, carrying a pail and a mop from outside. Our concerns for hygiene escalated when we observed her serving ice cream to a gentleman in front of us WITHOUT washing or sanitizing her hands. Given the nature of her role, which involves handling ice cream cones, I kindly requested that she sanitize her hands before serving us to ensure proper hygiene standards.
To our dismay, Julaini’s response was utterly shocking. She replied, “I only touched the mop handle; I didn’t use my hands to squeeze the water.” Despite my insistence on the importance of hygiene, she adamantly refused to clean her hands before serving us. I made it clear that I would consider reporting this matter to McDonald’s or the Ministry of Health due to the blatant disregard for hygiene protocols.
To our astonishment, Julaini reacted with absolute disrespect. She told us to “get lost” and directed us to complain to her manager inside the main counter. Furthermore, she refused to serve us and even threw the receipt back at us. Such a level of insolence and disregard for customer service is inexcusable and entirely unexpected from a McDonald’s employee.
I spoke to her manager and although he was correcting her in front of us, she showed no remorse or the intention to wash her hands. She completely ignored his presence and continued serving the rest of the customers.
Having worked in the airline industry for nearly a decade, I can assert that I have never treated any passenger on board with such disrespect, no matter how challenging the situation. It is evident that Julaini lacks a fundamental understanding of customer service and prioritizes her convenience above the well-being of customers.
This experience has left me profoundly disappointed, and I sincerely hope that McDonald’s addresses these issues promptly. In an establishment as reputable as McDonald’s, customer satisfaction and adherence to hygiene standards should be non-negotiable.
Imagine waiting 2 hours for a burger while paying full attention to what number the counter is shouting because the screen displaying the order number is as if it’s malfunctioning and just pass by your order even when it’s not ready. To top it off the McDonald’s app feedbacks section also takes about forever to load, so even if you wanted to give “feedbacks” you’ll have to wait as long as the burger.