Jaka
Few days after, To make matters worse, last night, I encountered Ms. Wong at a local restaurant. Shockingly, I witnessed her re-enacting the entire incident with her guests and saw them exchanging glances, leaving no doubt that they were discussing my complaint. This behavior is not only unprofessional but also grossly inappropriate. It has only deepened my concern about the caliber of customer service provided by Switch.
I reached out to Switch via social media regarding this matter, and while I appreciate your prompt response, I am not satisfied with the outcome. I was informed that the store will speak to the crew about this issue. However, I strongly believe that such a grave lapse in professionalism and the apparent racial insensitivity warrants more than just a conversation with Ms. Wong.
I am a paying customer who expects nothing less than the highest standards of service and respect.
Apple resellers chain in Penang, good place to explore n shop ? crowed during some new products launching n stock clearance, overall ??
苹果正规分销商 种类齐全 当?️些新品发售或促销活动时 人潮比较多
Came again on290818 intend to purchase a mac book, the service is bad, eventually we bought in Harvey Norman
Was going thru the all the comments below.. seems all mix feelings on this branch… As for me.. let me share my thoughts on Switch Gurney Paragon… First of all..Well done Buqkhari!! And also to the staffs there yesterday night(18/11/2022)… The main concern i wanted was the staffs to layan me when i was browsing the ipad pro.. even on whatsapp they would reply me as soon as i was asking on stock n availability on the ipads..as for the other branches (Switch Gurney Plaza) they didnt bother to reply my WhatsApp or update me on the ipads situation. As a results… I gave Switch Gurney Paragon their first sales on the new Apple Ipad Pro M2 6th gen – 12.9″ – 256G …not one.. but 2x Ipads Pro with the 2nd gen Pencil…. I will visit again as i have few more items in mind to purchase in due course… Thx u again Switch Gurney Paragon for the effort put in securing the 2x Ipad Pros M2 Space Gray for me…
Upon reading the reviews below after my visit, it was no surprise I experienced the same treatment. I was served by a female staff who seemed clueless to what I was looking for – which was simply an Apple Pencil for my Ipad. I found it extremely unprofessional that she had to Google what I was asking about in front of me. After finally understanding what I needed, she proceeded to show me the Apple Pencil which she recommended. When asked, she keep saying she ‘thinks’ its compatible then proceeded to rush me to the counter. When I asked for alternatives she mentioned there are none until I pointed to an alternative Logitech pencil which she didn’t know as well and gave me the same answer of ‘I think’. First time visiting, extremely disappointed at the service.
Wanted to purchase MacBook Pro 13 inch 512GB & was informed there’s no existing stock. Informed the sales person that I would like to make full payment while them helping me to place the order, and the answer received was ‘I don’t know. Maybe you can go check it at Gurney Plaza.’
What a marvellous service provided by Switch Paragon crew team! ??????
Best environment
Best customer service given ?
Specially your staff Lakesh really was there with me till end. The information he gives make me till bought my dream phone IPhone 15 promax. I recommend your company should give him a good appreciation as a boost to others staff. Overall i satisfied with everything ❤️
Hat’s off team ?