Saya datang untuk membeli earpod (lightning collector), kelihatan Nurul Ain sedikit kalut cuz maybe she’s the only one really working there. Also, got 1 more staff (i believed its a newest staff)
So i got my earpod the wrong type ! I try to change it but it took me 5 mins to wait. Yeah ! I have to wait. While Ain assisting the new guest with unresolved iCould ID, i have to wait for another 5 mins cuz she is busy. The other just waiting there. I know she is new to the billing policy. So I have to wait for Ain to settle the other guest’s issue.
Eventually, I did change my earpod. Thanks to both of them. Hire more staff
P/s : i know its almost 10 PM but i also belived guest experience is also important. Please sent your potential staf like ain & her colleague to know more bout how Apple World works. Apart from the guest know nothing bout apple product, staf shud more be creative about how to elaborate the interesting fact bout the product.
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