Jaka
Guys, please avoid coming to this store. They kept the worst staff ever in this outlet.
So here what happened.
Pre ordered my iPhone 15 Pro Max and choose for a store pickup in Gurney Plaza on the launch day.
Arrived at 8am to collect. Entered the store and no one bother to greets the customer. At least, a goid morning would be nice.
The way they treated me and my friends is like we were there just go and have look of the iPhone 15 that were display. They came and asked “Did you pre order for iPhone 15?” When i said yes, i was asked to que straight away at the cashier. Once im in the line, the other staff came with an iPad to verify my order. This staff was standing right in front of the store entrance and ignore us while we entering the store. Why? Because we didn’t look we can’t afford to buy the new iPhone is it? Fine, I don’t mind actually. As i knew that Switch staff always have an attitude. Especially Chinese. Not playing a race card, but this is the truth. Never encountered any issues with Malay/Indian staff so far.
So after i que and submit my phone number amd ID card for another verification, i was asked what type of payment i choose to proceed with. I told the guy with HSBC CC. It came with RM100 vouchers for me to purchase any accessories. Went to see and take one case that cost RM119 and back toy counter and have to que again as the cashier has proceed with another customer. Right after he finished serving the customer, i went to him straight away to proceed with my purchases. And one lady staff whose name Liling Wong came and asked me “You wanna buy case only is it?” How rude. And then i told her no, im collecting my iPhone. And she and the other guy had a conversation in chinese and the guy started to proceed the payment and passed me the iPhone.
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5 Replies to Terokai Pilihan iPhone Store Terbaik di Penang
Special callout to the staff (Divya, Wei Lun, Syazwan, and another Miss I didn’t get her name!) on duty on 9 Sept 2023 at this branch. I had some issues with porting over phones but the staff really worked as a team and helped me through those. They were very genuine, attentive, knowledgeable, and really patient throughout the process (took me HOURS). Super tremendous appreciation to all 4 of them! You’ve made my experience to Apple way better 🙂 Tip-top customer service!! 😀
Would recommend future purchasers to come here.
P.S sorry for the name butchering if any
Very friendly staff and great services provide… You may request additional vouchers for accessories purchases as well as other hidden perks in Machines All Seasons!
Thanks machines can provided pre-order iPhone 15 pro max on schedule before I out station. Good service and thanks to staff.
Awesome Service from the staff Rubini, Syazwan & Iffa. Guddos to them. Tq so much & I am happy with my new iPhone.
Good and helpful advise and service given by Rubini. Five ⭐️⭐️⭐️⭐️⭐️