Jaka
Went to other part of the store to do the unboxing with other staff. Once i unbox it, I took my iPhone and check the whole cosmetic conditions and found a minor scratches on the new Action Button of the iPhone. Asked the malay staff about the scratches and she didn’t know what to do and asked me to wait as she’s going to find the person in charge. The person in charge was the same lady at counter who asked me if im queuing just to buy an iPhone case. She took and check my phone and couldn’t find any scratches she said while rubbing a micro fibre cloth on the scratch mark. I have a look again and can still see it crystal clear. But she was so defensive and couldn’t see it. Asked her to compared it with the display unit. But she didn’t bother to compare it next to each other and she simply said “It’s a brush design” to my face. I’m out control already by the way she talked and treat me and shout to her “Yes i know it’s a brush design, and this is scratch.” She finally looking for a solution now and asked if i wanted to get a new replacement but have to wait for a few months as this is the Pre Order unit. I walked away without giving her any answer. Then one f the staff followed me and asked if i wanted a screen protector snd it is free of charge due to the incident. I said okay. Finished the installation, i went back home.
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5 Replies to Terokai Pilihan iPhone Store Terbaik di Penang
Special callout to the staff (Divya, Wei Lun, Syazwan, and another Miss I didn’t get her name!) on duty on 9 Sept 2023 at this branch. I had some issues with porting over phones but the staff really worked as a team and helped me through those. They were very genuine, attentive, knowledgeable, and really patient throughout the process (took me HOURS). Super tremendous appreciation to all 4 of them! You’ve made my experience to Apple way better 🙂 Tip-top customer service!! 😀
Would recommend future purchasers to come here.
P.S sorry for the name butchering if any
Very friendly staff and great services provide… You may request additional vouchers for accessories purchases as well as other hidden perks in Machines All Seasons!
Thanks machines can provided pre-order iPhone 15 pro max on schedule before I out station. Good service and thanks to staff.
Awesome Service from the staff Rubini, Syazwan & Iffa. Guddos to them. Tq so much & I am happy with my new iPhone.
Good and helpful advise and service given by Rubini. Five ⭐️⭐️⭐️⭐️⭐️