Jaka
Few days after, To make matters worse, last night, I encountered Ms. Wong at a local restaurant. Shockingly, I witnessed her re-enacting the entire incident with her guests and saw them exchanging glances, leaving no doubt that they were discussing my complaint. This behavior is not only unprofessional but also grossly inappropriate. It has only deepened my concern about the caliber of customer service provided by Switch.
I reached out to Switch via social media regarding this matter, and while I appreciate your prompt response, I am not satisfied with the outcome. I was informed that the store will speak to the crew about this issue. However, I strongly believe that such a grave lapse in professionalism and the apparent racial insensitivity warrants more than just a conversation with Ms. Wong.
I am a paying customer who expects nothing less than the highest standards of service and respect.
Special callout to the staff (Divya, Wei Lun, Syazwan, and another Miss I didn’t get her name!) on duty on 9 Sept 2023 at this branch. I had some issues with porting over phones but the staff really worked as a team and helped me through those. They were very genuine, attentive, knowledgeable, and really patient throughout the process (took me HOURS). Super tremendous appreciation to all 4 of them! You’ve made my experience to Apple way better 🙂 Tip-top customer service!! 😀
Would recommend future purchasers to come here.
P.S sorry for the name butchering if any
Very friendly staff and great services provide… You may request additional vouchers for accessories purchases as well as other hidden perks in Machines All Seasons!
Thanks machines can provided pre-order iPhone 15 pro max on schedule before I out station. Good service and thanks to staff.
Awesome Service from the staff Rubini, Syazwan & Iffa. Guddos to them. Tq so much & I am happy with my new iPhone.
Good and helpful advise and service given by Rubini. Five ⭐️⭐️⭐️⭐️⭐️