I will update this review after a few days.
__________________________ Updated (25/11/2020)
I strongly urge you not to do any trading here. They did not call at all whether my application for approval of installment payment was valid or not. STRONGLY NOT RECOMMEND THIS PLACE!!
Went to shop at ~12.30pm Wednesday. Frontdesk staffs passed a spec flyer to me. Technician was not around. I asked the staffs what were the recommended parts can be used on the desktop. They seemed that they couldn’t provide an answer and need to check with technician later. Told me to take the package deal listed on the flyer. They will provide quotation after deducting parts, but the staff providing quotation was not available. The frontdesk staff promised to give me quotation latest by Thursday.
Went to shop on Thursday to take back desktop, and reminded the frontdesk staff to provide quotation ASAP. Received whatsapp from the shop and asked me to provide email address for quotation.
I only received quotation on Friday afternoon.
I took the desktop to the other computer shop, the staff there was able to diagnose the desktop, recommend parts for change and provide quotation on-site.
Overall, I feel that the shop needs several improvements. 1. Frontdesk staffs could have been provided more computer hardware related training, but not just rely on the technicians and wait for them to feedback to customers. 2. The staffs should have kept the promise to customers as well. 3. Much faster response in providing quotation. Customers will not just wait for you as there are lots of alternative choice.
After this incident, I don’t think I’ll visit this shop anymore.
It is very disappointing and frustrated due to many reviews seem positive however my owned experienced this place does not..
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5 Replies to Terokai Pilihan Kedai Komputer Terbaik di Ipoh
Jaka
Excellent service. They repaired my bent cpu pin and didn’t charge me a penny. Staff is friendly and very knowledgeable.
easy deal with owner – change ssd & cleaning laptop
Excellent attitude and response, knowledgeable and capable. Very satisfied.
Friendly staff. Detail check for laptop. Nice service
They practice a highly customer-oriented business. I recommend others to visit and try their service.
Keep it up a good work and all the best!