Jaka
Made an appointment for a heart scan for my pet dog. When the appointment was booked, was only informed that there would be a cancellation charge if we cancelled the appointment the day before. On the appointment day, we were late by about 15-20mins and turning into the carpark where the clinic is situated, was informed that their third party vendor who was performing the heart scan had to go for a different appointment and would cancel on us. Hence, we would incur a cancellation charge of $140+. At this point, we were already at the carpark of the clinic.
Spoke to the staff there to explain that we did not cancel on them. Rather, it was their vendor who cancelled on us. Thus, it is unfair that customers are being slapped with unknown charges. They pointed the blame at us being late. While it is understood that we had a part to play, I would have appreciated more understanding from the staff. The last straw came when one of their senior staff implied that it is our fault for being late, and gave the impression that ‘therefore, you deserve to pay this unknown fine’. There is nothing they can do about their vendor wanting to cancel the appointment.
I have no issue with paying a penalty for something that was made known to me beforehand but this was not the case. The way the staff handled this situation and slapping charges on customers when it is clearly their vendor who chose to cancel the appointment is clearly something else.
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5 Replies to Terokai Pilihan Vet Terbaik di Jurong West
A huge thank you to the vets and nurses at Canopy vets for helping my Ginger get better from his flu. The Cat-only waiting area really helped keep Ginger calm and reduce her stress levels.
The best Vet that I’ve ever been to. Thank you to all the caring people from Canopy’s for helping/treating Moomoo?? Love how concerned they were! you guys are the best!
Spacious, Clean and most importantly, there is a private waiting area for cats!!
Dr Denyse is very attentive and professional. She is very informative and is also sincere in treating our Pudding. As a pet owner, we know that our Pudding is in good hands.
The clinic is also very well equipped.
Beyond standard services, they even offer other comprehensive solution such as medical boarding and quarantine services. Additional to it, in my opinion, the cost is extremely reasonable I would say.
Cannot recommend them highly enough. Place is clean, well ventilated and have ample space for my French bulldog to run around.
Staff and doctors were all very polite and attentive to my needs. Doctor is very polite and professional and explained in detail to me and my parents about my dog’s medical condition and proposed course of treatment. Vet is not only a vet but also a animal dietitian that’s a definite plus for me.
Will definitely make this place my no one Vet to go to. Very highly recommended
Decided to bring my cat, Kitty here for her terrible wheezing episodes after reading the reviews online and did not regret at all! The appointment booking process was seamless; they managed to accommodate to my last minute request. The vets are very attentive, caring and knowledgeable and the front counter staffs are professional. I also love how the area is spacious too, which provides comfort to Kitty. The fees are also quite affordable. Overall, I’m amazed at the service offered and will strongly recommend to others!