Jaka
This was what happened…..
When she picked up the call and said hello, I told her that I had missed a call from this number earlier. She rudely replied by saying, “This is a dental clinic at Yishun!” I then remembered my missed appointment and told her about it. She rudely asked for my particulars and started criticizing me for missing my appointment. She further nagged that the clinic had called me many times. However, I only received one missed call from them. After rescheduling my appointment, she threatened me that if I missed my appointment again, that they will refuse to help me or make an appointment for me in the future. At the end of the phone call, she rudely said “Bye.” And hung up the phone immediately without any words of thanks.
I personally feel that her attitude, as a customer service staff, is extremely horrible. I do admit that I was in the wrong for missing my appointment. But as a business, how can staff treat their customers this way? Especially if you’re in customer service or a front liner. Q&M is a huge company, so it should have some sort of good reputation, but such staff brings down its name. Sad.
I am never going to visit Q&M again, at least not this branch.
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5 Replies to The 7 Best Klinik Gigi in Yishun
Went for braces and have concluded all my treatments. Dr Dian is quiet but she is super nice when she starts talking. I love going for my appointments knowing that everything is swift! Receptionists may seem unfriendly to some but they are nice and I see no issues on my part, always answering my queries and remembering what day works best for me, throughout all my appointments. So kudos on that! ?
Been afraid of dentist since young because they done a bad job on my filling and i basically felt the force of the drilling.
The filling has now fallen off and the tooth had decayed beyond saving.
Dr Phua has a very soothing voice that calm my fear during the extraction.
Thank you so much doctor for easing my pain, may god bless you for doing god works.
Receptionist Michelle also very friendly that help calm my anxiety before going into the dentist room.
I was never a big fan of going to the dentist.
However, having done braces in another place many years ago , I’ve noticed that there was a relapse which can be fairly common. Having spent time and effort over a few years, that can be disheartening.
I began researching on dental clinics as my go-to dentist is no longer with the hospital that I always go to.
While researching,I stumbled upon this very clinic. With it being close to my place, it’s definitely a plus. Not only that, the clinic opens till 9.30 pm. Not many establishment apart from the 24 hours ones open that late.
I went in to do my Scaling and Polishing for my first appointment.
My attending dental surgeon was Dr Caroline Lim.
The whole experience + the customer service was great.
Dr Caroline was attentive, understanding and ensured everything was going well.
I did another Scaling & Polishing 6 months later.
Satisfied with the experience, I began on my journey for my teeth relapsing issue after my braces treatment as mentioned.
I was definitely appreciative when the receptionists/staff ensured that I’m always tended by the same dentist for all of my appointments as well as try to accommodate to my schedule. The reminder messages/emails are definitely helpful!
As of now, I’m still on that journey, will update as I go.
Thanks!
Signing off-
Hadi
Dr Tyler was very patient throughout my entire procedure. I was afraid of surgical tooth extraction & he made sure to explain to me thoroughly what was going on and made sure that I was in good hands. He is very knowleagable and ensure that I am comfortable. Thank you Dr Tyler!
Highly recommended this clinic! Short waiting time. Dr Wong is very reassuring and patient throughout the procedure.