The 7 Best Motel in Genting Highlands
Jaka
4 weeks ago
Supposed room cleaning service should be done before 3pm, which is 12pm-3pm as guests usually must check out before 12pm. My family and I waited from around 9pm until 11pm+ still haven’t check in, and they said that they are cleaning their room. Imagine coming back from playing whole day and they still haven’t prepare a room for us. Also, the receptionist’s attitude is terrible and egoistic. There are also another customers waiting for their room and even argued with the receptionists as they’ve also waited for 2 hours above. Please do not come to this hotel, pure garbage.
2 months ago
Reka Hotel looks simple but neat hotel. Front Desk Officer, Ms Yvonne Ng is very friendly and easy to deal with. She has a friendly attitude towards customers and often smiles even though he looks tired. keep it up Yvonne!
Stayed here when I visited Genting, the room was okay, don’t expect it to be very new or clean. There are also no amenities so remember to bring your own toothbrush. However, the location is really really good. It’s located right in the center of the mall/amusement park so it’s really easy to access it. There are also shops on the ground level that are open till late so you can have supper there.
Location of the hotel to theme park, shopping and dining is convenient. Booked a standard room and a Y5 triple room, suggest a chair to be placed in the hotel room for sitting. Encounter in the standard room, no mini fridge and worst part no bed made -up was done, Only 2 towels was given by room service.
We get the 3 rooms at tower 2. Although booked 3 rooms but unable to get at same floor or connecting room.
Remember to prebook to enjoy lowest rate.
Room is clean and simple.
The room service guy come in early in the morning around 8+ which made us shocked ?
Very upset with their self-check in kiosk. It suppose to speed up the check-in process but doesn’t seem so. Software & network seems to be unstable & slow. We managed to only get our room at 3rd kiosk after about 1.5hours.
– 1st kiosk: half way through the procedure, system suddenly had error message and staff informed us that the kiosk system had some issue
2nd kiosk: Unable to issue room card when it’s out turn.
3rd kiosk: only managed to grab a room after trying 2-3times due to slow network
Please upgrade your software & network to support the huge traffic if you wanna continue to with self-service kiosk else I rather sat down and wait to be served by the customer service personnel (like in the past).
Was there during Christmas with a friend at about noon time, was thinking to pay for the early check in, so we could drop off our luggage and head out for our lunch. In the end, it took us more than 1.5hrs for the check-in process.
As it has been quite a while ever since we were in Genting/First World Hotel, we are unsure about the check-in process. There were no clear direction/indicator on what we should do for check in. There were long queues at the front counters, long queues at the kiosks and also luggage storage counters.
However, no staffs were giving clear instructions. We had to go to ask the staff multiple times, and they also barely gave us clear instructions. After several attempt we queued at a check-in kiosk that allows us to check-in that allows us to pay with cash. However, the lady in front of us was hoarding the queue (took her more than 30-60 minutes), as she was checking in for 3 rooms or more, at times there were strangers walked up to her, trying pay her to help with check in. Some even paid the staffs (into their pocket) to expedite the process
When it was our turn, the kiosk just went error. We had to go look for other kiosks, it only works after we got to the 3rd machines. Also, the hotel does not provide free wifi, the room only comes with two bath towels.
First World Hotel, please improve your check in system and kiosks as its not helping with the large crowd.