Jaka
After 14 days I returned to the station to collect the report only to find out the office is only open weekdays (8am-2pm). I was not informed of this at all nor was this stated on any website therefore, I’ve wasted my trip here.
Overall, an inefficient system and officers with bad attitudes+lacking provision of crucial information.
Very disappointed and frustrated as other smaller police stations have better efficiency than PJ. The service level does not match the status of PJ as one of the most modern cities in Malaysia.
This happened probably few weeks ago, end of Jan month 2021. My grandfather unfortunately passed away on the 21st Jan 2021. Since he was in Bentong Pahang, and it was during MCO, we had to apply permit to travel different state in order to attend his funeral. Hence, me and my sister went to this police station to fill up the travel state form. However, since it was our first time applying, we did not know what documents we need to get approval.
So we were sitting inside the police station, and I called my parents to ask what are the documents required. However, I have forgot that we are not allow to use handphone in the police station. So while my dad was telling me the documents required, there was this policeman, he wasn’t wearing a mask, (so much for SOP), and shouted at me across the room, telling me to go out and talk..
I was already devastated that my grandfather passed away, stressed of trying to figure out what are the documents required to travel. And this policeman was so rude to me. You could’ve at least talk nicely to me to talk outside, why do you need to shout?
What did I do so wrongly for you to shout so loud to me?
Anyways, I went out of the police station and talked. Long story short, at the end, we did not apply the permit because it was too rush and also we were already fed up with the attitude of these policemen.
Wearing mask is mandatory, anyone not wearing a mask you people can just fine them RM 1000, however you, as a police not even wearing one. Yet you guys have the audacity to instruct people to wear mask in public.
Honestly, i did not expect the policeman in Malaysia to act like gangster.
Disappointed and will avoid this place AT ALL COST.
sergeant could improve his communication skill
Should reward safe driving
Should focus on preventing accident and education rather than finding fault
Should give warning to first timer
Outsource this to AMERICAN SUB CONTRACTORS. Any issues, file complaints to AMERICANS. Nanti AMERICANS will get back to Foreign Ministry of Malaysia and if the complaints are in big quantities , then The AMERICAN GOVT will downgrade Malaysia in their many many scales. No worries. any dissatisfaction, just file to the AMERICANS. No need to discuss with THE MALAYSIANS, waste of time.
The service is very bad.
I went there to log a report and it was heavy rain. So I went in the premise with my car and wind down my window screen and asked him whether can I put my car here just for awhile for me to log a report. He never even bother to ask what kind of report, he just instructed me to park my car outside and walk in.
Meaning if an emergency case, the treatment will be the same as what I’ve got. So sad to receive 1st impression of this police station.
Must improve communication . instead u calling the people as a (Oii) How long will be taken To call encik / cik …? I never been complain about anybody and any services but since the incident happen I have too. please monitor staff communication skills to victims or those are coming up. Thank you for services …