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While at the same time, as my parents questioned the lack of prompt updates, Kelvin insisted that missed calls were given to us but obviously that’s false.

I requested to speak to him directly as my parents were being pushed around by his nonsensical reasoning. When questioned on producing miss call evidence from call logs, Kelvin was quiet.
When questioned how can we give an answer ON THE SPOT, when not everyone works in an industry that leave taking is so easy. He remained quiet and extended it till the next day.

Thankfully all is cleared and we are willing to give Hong Thai ANOTHER CHANCE despite this mistake and proceeded with them.

On 8th Nov, I wanted to reach out to them via call to inform them on the decision. I gave a total of 15 MISSED CALLS to their hotline, either the call was badly answered by the staffs or not picked up. I wonder whats the point of having hotline when calls are not answered??

Kelvin was then contacting my mum whom was listed as the main contact person to clarify on the status of our tour. Despite her attempts in telling him to call me directly, he continued to contact my mum. WHO OBVIOUSLY IS A EASIER ELDERLY TO MANAGE AND GET YOUR WAY THROUGH.
So my mum finally managed to inform him that we are proceeding and he told my mum that he was too busy on 8th Nov to settle the remaining payment and told them to come on Friday OR NEXT WEEK?? mind you the next Monday was 13th Nov- Deepavali PH and we are already flying on 14th Nov??