Jaka
Anyways I decided to head down and do what we needed to settle. Why is it that your busyness is limiting my freedom to come in my own timing as a customer to pay remaining balance?
In the office, Kelvin’s attitude was poor, he did not see us in our eyes and brushed us off, telling us to sit down while he continue settling his other stuffs. He then told his junior to manage us instead, somehow his junior was WAY better than him in service and meticulousness.
So guess what, his junior told us that the top up for each person is SGD 200. I was shocked that there is a discrepancy of SGD 100 from the top up amount of SSGD 300 that Kelvin quoted on 7th Nov to my parents??
Wow, I wonder where that SGD 100 was supposed to go to?? ue after another!
The itinerary given and where we were brought to had differences, tour guide cited that the itinerary that they had was different from the one Hong Thai publicised and gave us.
Lastly, in the manual that Hong Thai gave us, it cited that 8 days of tour package= 800NTD for tour guide tips. But guess what, the tour guide verbalised that each person is to pay 1080NTD instead with 120 NTD per day per pax. But on the 1st day we landed at 10pm, our 2nd last day was free and easy and last day we departed form hotel at 415am for the flight. Even though, its a 9 days tour, technically the tour guide only served us for 6 days but charged us 9 days anyways???
