Jaka
Mid Oct 2023, I called to check with them the status. They told me there are still 6pax which still cannot confirm the trip, they will inform 3 weeks before the departure date, told me to call again in a later time. Mid Nov 2023, no call no sms not even email I called again. This time round they told me trip still not confirm as pax not enough. Unable to check how many pax there are now for this trip package as their system unable to check.They will inform me 2-3 weeks before departure date. From 3 weeks become 2 weeks, how am I going to plan for my leave???!!!! If unable to form the trip, they will refund us the deposit ($1.5k per pax) which needs 3 weeks to process.
Today, 1 Dec 2023 I called again. Change their statement again. From 9pax now to 10pax!!!!!!!!!! Ask them check how many pax for now they mentioned unable to check. Also from 3 weeks before departure to confirm the trip, now become 2 WEEKS!!!!!!!!
So what? I have to be like an idiot quietly sit there waiting for Hong Thai to call me to confirm for the status? (Which I doubt they will).
I am VERY DISAPPOINT & DISGUST for their service. We happily looking forward for this trip and because of Hong Thai service, it brings me down.
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