JakaI will NEVER EVER book with Hong Thai Travel again. I hope the management will PRO-ACTIVE, BE RESPONSIBLE to treat all their clients. Conclusion: BAD SERVICE, IRRESPONSIBLE, HORRIBLE!
The 7 Biggest Local Tour Guide in Chiang Mai
2 months ago
Please do not engage Hong Thai agency for ANY of your tours!
My family booked a 8D7N Taiwan tour with them in Aug 2023 during their travel fair. The salesman- Kelvin Loh sold us the tour package and have clearly said that they will call us 2-3 weeks before the departure date on 15th Nov to confirm that the tour have sufficient ppl to set off.
My family booked a 8D7N Taiwan tour with them in Aug 2023 during their travel fair. The salesman- Kelvin Loh sold us the tour package and have clearly said that they will call us 2-3 weeks before the departure date on 15th Nov to confirm that the tour have sufficient ppl to set off.
However, till 3rd Nov (2 weeks) before the travel date, there was no news, I’ve called them over 4 times to which there wasn’t any reply.
Nvm, so my parents went down to SQ travel fair which was happening on the same week to check in with them personally. Kelvin Loh claimed that the tour will set off confidently and that they will contact us again.
Fast forward till 7th Nov, where they arranged for my parents to head down to pay remaining deposit. It is only then Kelvin Loh said that the tour wasn’t able to set off due to insufficient participants and recommended another itinerary instead which required us to TOP UP SGD300 each and departs 1 day earlier on 14th Nov. He also wanted my parents to give an answer ON THE SPOT, citing fears on lack of airline tickets.
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