The staff at base camp are ALL very nice and accommodating, one of the staff Eunrose guided us from the start until the next day, and even entertain us with his hula hoops skills, as there were limited activities to do at night time, while other visitors had karaoke session as there were pa system there. Overall experience was very good!
I would def come again (if my heart and fitness allow lol).
For improvement, maybe can send the life guards to customer service course as they need to have that skills also..
Other than that, it was great and definitely will return.
Crew at the entrance and counter; 1. should inform guest if they wants to rent locker. Most of us, 1st timer, did not realise that we need to ask for locker card with deposit rm50. Then que again after u have entered the park. 2. Be polite to your guest (some lf them). Should be trained how to handle excited kids when they come to water park.
The place allows you to rent swimwear and even have a shop to purchase things to elevate your waterpark experience. The locker rental cost about RM 50 and you will be refunded RM 20+ before you leave. You can fit about 2 backpacks in one locker.
The female toilet is very spacious and clean which is a plus plus, although they only have one hook behind the toilet door and only 2 benches for you to place your items.
Love the vibes of the place and the water slides especially. They even have a section where it is safe for kids to swim and ride down the slides. The wave doesn’t happen continuously and depends on the DJ on when to start. The metre goes up to 1.7m
The reason why I’m giving it a 3 star is because;
1. The park doesn’t reinforce guests to rinse before and after entering the pool, hence this can lead up to less then ideal waters.
2. The ground crew staff does not really communicate with the up crew staff in some rides. The ground staff won’t alert the up staff that a guest has safely made their way down, in which the up staff kept sending guest down without waiting. This eventually led up to an incident where 2 different guest clash with each other on the ride down. Thankfully nothing happened to both of them but a serious injury could’ve happen.
3. Maybe some of the rides is under renovation, but the lazy river doesnt feel lazy at all. Underneath the hot sun, you are just stuck floating at one place for 10+ mins while the crew just sit and stare at you. At one point, one friend have to sacrifice themselves and pull their friend so that they started moving down the lazy river. Lazy river more like kerja river.
4. The stairs ??? You have to carry the pelampung up the stairs (Thank god they are lightweight). The stairs are made out of metal and when the sun hits it, you’re no longer playing in a waterpark but the floor is lava. It’s even sandy at some parts. So you have wet feet + hot surface + sand = u might need a foot spa after this. It’s ok once you got up to the surface but imagining climbing 4+ flights of stairs just for a less than 2 min slide is kinda meh.
Overall had fun. Won’t really comment on the food cause its ok too. Delicious when hungry. Maybe it’s a new waterpark thats why there’s still many room for improvement.
You also have to pay for parking. RM 6 for me. There’s surau too
It is very disappointing and frustrated due to many reviews seem positive however my owned experienced this place does not..
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