I subtracted a star because the cashier/pharmacy counter didn’t explain the drugs until after we paid for it. We googled all the drugs after and there some drugs we already had on hand like antihistamines. I think if we spoke Vietnamese this could’ve been avoided.
The receptionists were incredibly helpful, providing a dedicated translator since I couldn’t speak their language. This translator accompanied me throughout the process, explaining everything.
Their system is straightforward: pay first, no surprises. The whole process was well-organized with no wait times:
1. Reception 2. Payment for consultation 3. Assigned translator 4. Doctor’s consultation 5. Payment for lab tests 6. Lab tests 7. Doctor’s explanation 8. Payment for medicine 9. Receiving medicine
Everything done in less than an hour.
This clinic may charge more for foreigners but since I’m getting what I paid for with so much efficiency I don’t mind paying extra.
This clinic made a challenging situation much easier, and I’m grateful for their efficiency and kindness.
Overall it was satisfactory. They assign you a translator which is helpful, but you’re forced to pay for VIP. Most of the staff didn’t speak english and it felt like there wasn’t a lot of communication between separate departments and indeed with me as a customer.
The price of medicine is higher than outside.
Though I would say it’s much better than public hospital in term of service.
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