Thankful that the procedures and this admission are also covered by Etiqa Family Takaful my father is having. Really appreciate the hospitality shown by all Pantai staffs especially Dr Azlin Julina and all the staff nurses at Level 4.
Efficiency and system need to improve, please!
My mom went to the emergency on Saturday night, and the doctor diagnosed a slight bacterial infection and food poisoning. We were advised to observe at home with medication. When her stomach pain persisted, we returned to the emergency on Monday night, leading to hospital admission. The following day, the doctor scheduled an ultrasound, but it was delayed until noon. Another doctor took over, recommending a gastroscopy and colonoscopy, extending the wait for one more day with no updates on the ultrasound.
After enduring another day with no progress, we finally had the check-up at 6:30 am, receiving results at 10 am. However, there was no further information or medication provided. Later in the day, my mom’s condition deteriorated, and the nurses seemed indifferent when I sought help. The situation escalated when my mom vomited and experienced severe discomfort, prompting me to request assistance urgently. It took a while for the nurses to respond, and only then did they bring medicine.
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